Check the group and verify the user is listed in the group ACC-EntitleAllApps. A confirmed licensed user will appear in the AD group ACC-EntitleAllApps. Note: For access, the user needs to be licensed for Creative Cloud. Relaunch the Adobe Creative Cloud Desktop application and log in.Rename or copy/paste and delete the Adobe folder from Application Support (to back it up it in case of an error).Copy and paste /Library/Application Support/ into the search box then click Go.Click Go from the menu at the top of the screen.
Sign out of the Adobe Creative Cloud Desktop App.If you log in with your WVU Login credentials but receive an error message saying "You have been signed out" multiple times, rename or remove the Adobe folder in Library/Application Support and relaunch the application. Some Mac users experience problems logging into the Adobe Creative Cloud Desktop application.
ADOBE LICENSE FILE FOR MAC INSTALL
See the Install Adobe Creative Cloud for instructions to install and sign in for the first time. You can click the Sign in with Enterprise ID link if it is available, or you may need to close out of the Adobe Creative Cloud window, reopen it, and try signing in again. If you entered an incorrect email or used a username and password on the Adobe sign-in screen, you may not be redirected to a WVU Login page. Issues logging in to Adobe Creative Cloud: If you are unable to resolve the issue, contact the ITS Service Desk. If you experience an issue logging into Adobe Creative Cloud or receive an error message, try the troubleshooting steps below.
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